ACTitouch Physician FAQ

Can ACTitouch be purchased if there is no insurance coverage or the patient wants a second system?

Tactile Medical has self-pay options for patients who don’t have insurance coverage or wish to purchase a second control unit and sleeve. Contact your Tactile Medical representative for more information.

What is the ACTitouch sleeve made of?

The sleeve is nylon and polyurethane. The product is not made with natural rubber latex.

What is the ACTitouch sock made of?

The sock is a cotton/poly blend (35% polyester, 35% cotton, 28% nylon and 2% elastane).

What is the largest foot circumference that can fit in each size of ACTitouch?

Allowable maximum foot circumferences are:

  • Small sleeve = 29 cm
  • Medium and large sleeve = 31 cm

What if the patient can’t get his shoe on after applying the ACTitouch system?

Patients should always put on their shoe before pressing the ON/OFF button to begin the startup sequence that inflates the sleeve. This will allow for a comfortable fit of most shoes.

Should ACTitouch be left on overnight?

No. The ACTitouch system should be applied immediately upon waking and be worn for the prescribed treatment hours (typically 10 hours) during the day. It should be removed just prior to going to bed. ACTitouch should NEVER be worn when bathing or showering or when driving or operating machinery. It is recommended to connect the ACTitouch system to the power adapter and the AC outlet for recharging for at least four hours each day. Most patients recharge the ACTitouch system overnight.

What is the pressure profile for the sustained mode?

The pressure profile for sustained mode is 40 mmHg in the foot and ankle area, 30 mmHg in the mid-calf and 20 mmHg in the upper calf.

How long does it take to inflate the sleeve in the sustained compression mode?

It takes approximately 3 ½ minutes to fully inflate the ACTitouch system. The patient should stay seated during the inflation of the sleeve.

What happens if you accidently inflate ACTitouch before you put it on your leg?

Shut down the device and wait until it fully deflates before putting it on the leg.

How often does the control unit check the sleeve pressure levels?

Every 30 minutes the pressures are automatically adjusted, if necessary. In addition, the system may adjust when the patient moves from sitting to standing because of the change in pressure.

What happens to the pressure in the foot cuff when a patient stands up?

The pressure increases due to the patient’s weight. The control unit automatically adjusts the pressure if required, to remain within safe limits.

When the patient moves or stands the ACTitouch system pumps frequently. Why is this?

When the patient moves, the pressure in the chambers change according to how they shift their weight as they walk. The pumping noise is the system automatically increasing or decreasing the amount of air to maintain the consistent pressures required for therapy.

What pressure is applied in Intermittent Pneumatic Compression mode?

The pressure profile for intermittent mode is 50 mmHg in the foot and ankle area, 45 mmHg in the mid-calf and 40 mmHg in the upper calf.

How does the patient start the Intermittent Pneumatic Compression mode?

The patient plugs in the AC power adapter to the sleeve and the wall outlet. The patient then presses the ON/OFF button for two seconds to start the Intermittent Pneumatic Compression mode.

How long does it take to inflate and deflate the sleeve chambers in Intermittent Pneumatic Compression mode?

It takes approximately two minutes to fully inflate and deflate the ACTitouch sleeve for each cycle. Because the system is pressure based, the precise length of time varies due to the size of the sleeve, the tightness of the initial wrap and the size of the patient’s leg.

How long should the patient use the Intermittent Pneumatic Compression mode daily?

It is recommended that the Intermittent Pneumatic Compression mode be used for two hours per day. This can be accomplished by:

  • Two sessions of one hour each, OR
  • One session of two hours each
  • Any session should be a minimum of 30 minutes

Intermittent Pneumatic Compression mode will function for two hours then will automatically revert to sustained compression mode. If the patient is prescribed longer Intermittent Pneumatic Compression therapy segments they must reactivate the system in Intermittent Pneumatic Compression mode.

How does the patient transition between Intermittent Pneumatic Compression mode and sustained mode?

The patient simply unplugs the adapter from the control unit.

How does the ACTitouch compliance tracking mechanism document time?

The mechanism can display the following three items:

  • Average number of hours the device has been in use per day in SC Mode (24-hour time period)
  • Average number of hours the device has been in use per day in Intermittent Pneumatic Compression Mode (24-hour time period)
  • Number of days since the compliance data was last reset

Can the patient use a normal pair of knee high socks?

No.  For optimal treatment, use the ACTitouch socks provided with the system.  Wearing socks other than the ACTitouch socks can result in discomfort, additional pressure and poor moisture control.  The ACTitouch sock exerts minimal pressures (<10 mmHg) and works with the compression sleeve and control unit to ensure accurate pressures. This sock has padding on vulnerable areas to reduce the excessive rubbing and provides the moisture control important to healing.

If the patient loses their power adapter, or needs new socks, how do they secure a replacement?

Patients can purchase a new power adapter by contacting Tactile Medical Customer Service at 866.435.3948.  The cost of a new adapter is $25 shipped via USPS.  The cost of a three-pack of socks is $36 shipped via USPS. Shipping via other carriers is available for an additional fee.

Can the patient use a different charger with the ACTitouch system?

No, they should only use the AC adapter provided.  Use of any other adapter may result in damage to the ACTitouch system and is not covered under warranty.