Careers

Corporate Jobs

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Executive Assistant

The Executive Assistant is responsible to provide support to the CEO and other key stakeholders while performing all job duties adhering to HIPAA requirements.

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Clinical Trial Manager

The individual in this position will participate on multi-disciplinary project teams to plan and execute successful clinical studies in support of corporate objectives. The Clinical Trial Manager will demonstrate proficiency in all areas of clinical study development and execution, with an ability to build and direct effective multi-disciplinary project teams.

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Reimbursement Administrator

Provide administrative support to the Billing and Collections Department and staff. Assist with all clerical support and administrative functions. (e.g. returned mail, electronic correspondence, scan documents, data-entry, filing and retrieving documents, etc.)

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Clinical Medical Writer

The Clinical Medical Writer will partner closely with the clinical research manager, biostatistician, marketing, regulatory, quality, clinical services, and engineering to develop a prioritized schedule and execute tasks in a timely manner.

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Payer Process Specialist

The Payer Process Specialist will assist with monitoring payer and department outcomes to identify improvement opportunities. This position will analyze and solve identified issues to improve department processes and payer reimbursement.

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Quality Engineer

The Quality Engineer is responsible for maintaining and improving the quality of Tactile Medical products and processes and improving supplier management and performance.

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Receptionist/ Administrative Assistant

Responsible for answering incoming telephone calls, receiving and directing visitors, and providing administrative support to the home office and field employees and other duties when requested while performing all job duties while adhering to HIPAA requirements.

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Reimbursement Coordinator

The Reimbursement Coordinator will be responsible for a wide range of administrative and executive support related tasks and will work independently with little or no supervision. The Coordinator will provide support to the Reimbursement team which will include managing research and reference materials, monitoring government legislation, third-part payer changes, drafting correspondence, making phone calls, obtaining medical documentation, appeal follow-up with third-party payers, and other tasks as assigned.  Will be responsible for a variety of payer relations tasks including appeal deadline management and appeal follow up, working in Filemaker and other duties as assigned. Must perform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA.

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Patient Services Manager

The Patient Services Manager oversees the operations and success of the Patient Services Department. The team consists of two major functions; Patient Services and Patient Training Coordination. The Patient Services team assists patients through multiple communication channels including inbound/outbound phone calls, emails and faxes. This group is the primary point of contact for Tactile Medical patients inquiring on order status, financial updates, device shipment and management of patient surveys. The Patient Training Coordination team works to schedule at home patient training with qualified field trainers nationwide. The Patient Services Manager oversees the team’s day-to-day operations by providing leadership and coaching, troubleshooting escalated issues and monitoring and reporting key performance metrics to management. This role will work closely with the Director of Sales Operations as well as various internal department managers to identify and implement opportunities for improvement, development of internal training programs, assessing staffing needs and hiring high performing team members. The Patient Services Manager performs all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA.

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Order Intake Coordinator

Responsible for Order Intake support to the sales team including processing of faxes, data entry, and maintenance of files in Filemaker program. Responsible for coordinating and maintaining the order completion process. Review orders to ensure compliance with federal regulations and specific insurance requirements. Perform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA.

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Account Service Representative

Responsible for building strong relationships within accounts (clinicians & clinic staff), and with patients to retrieve signed documents and other documentationnecessary to close the order and submit a claim or appeal. Through inbound and outbound calling, and/or emailing or faxing, the Inside Sales Support Repfacilitates order closure and aids the Sales Representatives in exceeding monthly quotas. Individuals in this role may also be responsible for lead generation,tradeshow lead follow up, product conversions (as appropriate), sales support, and general account support. Perform all job duties while adhering to HIPAArequirements.

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Field Jobs

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Product Specialist – Nationwide

Position Summary – Responsible for educating therapists, physicians and patients on Tactile Medical products in an assigned territory. Responsible for establishing sales strategies to attain monthly, quarterly and annual sales goals. Responsible for penetrating under-served clinical markets. Assist in providing customer support with training, reimbursement, concerns or complaints.

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current openings:

Product Specialist:

  • Austin, TX
  • Phoenix, AZ

Associate Product Specialist – Nationwide

Position Summary – Responsible for product demo’s on patients, educating therapists, physicians and patients on Flexitouch in an assigned territory. Must coordinate with the Product Specialist to attain monthly, quarterly and annual sales goals. Assist in providing customer support with training, reimbursement, concerns or complaints. Must maintain compliance with all appropriate regulatory requirements, including HIPAA.

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current openings:

Associate Product Specialist:

  • New York City, NY
  • White Plains, NY
  • New Rochelle, NY
  • Spring Valley, NY
  • Milwaukee, WI
  • Honolulu, HI
  • Dallas, TX
  • San Antonio, TX
  • Austin, TX
  • Albuquerque, NM
  • Santa Fe, NM
  • Las Cruces, NM
  • Tucson, AZ
  • Phoenix, AZ
  • Sacramento, CA
  • Los Angeles, CA
  • Tampa, FL
  • Jacksonville, FL

Tactile Medical is an equal employment opportunity / affirmative action employer. We do not discriminate in our employment practices or opportunities on any grounds as prohibited by federal, state, or local law. Any applicant requiring reasonable accommodations during the application and/or interview process should contact Human Resources.