Warranty and Return Policies

Controller Warranty2 years1 year1 year
Garment/Sleeve Warranty1 year1 year1 year

Return Policies

Flexitouch Return Policy:
The Flexitouch controller unit may be returned within 30 days of the user’s receipt of the device if the user is not satisfied with the equipment. Upon receipt of the controller, the Company will issue a full refund for the amount paid for controller purchase. The refund will be issued to the third party payer and/or person who provided payment. Returns are not accepted nor refunds issued for garments, once opened. If the garment is unused and packaging unopened, it may be returned for a full refund within the 30-day period.

Entré and ACTitouch Return Policy:
Returns are not accepted nor are refunds issued for these products; this includes the wraps, sleeves, controller, or any accessories, once opened.

Notice: Tactile Medical Obsoleting Model PD32-120 Flexitouch System Sold From 2003 to 2009.
Effective August 8, 2016, Tactile Medical will no longer provide service and replacement parts for Model PD32-120 of the Flexitouch System. This model was sold to patients between 2003 and 2009 and was replaced by a newer model, PD32-U, in late 2009. Tactile Medical will continue to provide service and replacement parts for the Flexitouch System model PD32-U.Tactile_Model PD32-120

If you have a model PD32-120 Flexitouch System and experience any problems with the device, please contact Customer Service toll-free at 866.435.3948 during the hours of 7:00am – 7:00pm central time to discuss options of obtaining a Model PD32-U Flexitouch System.